Privacy Policy
Effective: 16th May 2025
Basement Bakehouse Ltd
5 Constitution Hill
Gravesend, Kent, DA12 1JT
Email: basementbakehouse@gmail.com
At Basement Bakehouse Ltd, we are committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding your information.​
1. What we collect
When you make a purchase or contact us through our website (hosted by Wix), we may collect:
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Your name
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Email address
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Phone number
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Billing address (required during checkout)
Wix may also collect technical data like IP address or browsing behaviour as part of their platform analytics. For more information, refer to Wix’s privacy policy.
2. How we use your data
We use your data to:
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Fulfil and manage your orders
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Respond to inquiries and provide customer support
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Send marketing emails (you can unsubscribe at any time)
We do not use your data for profiling or targeted advertising.
3. Third parties
Your information may be shared with trusted third parties only when necessary:
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Wix.com – for hosting, payments, and marketing tools
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Google Analytics – to understand website traffic and performance
These services may use cookies or tracking tools. You can manage your cookie preferences through your browser settings.
4. Data storage & security
All personal data is stored securely on the Wix platform. We take steps to protect your information using encryption and limited access controls.
5. Your rights
You have the right to:
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Access or correct your personal data
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Request deletion of your data
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Object to marketing communications
To exercise these rights, contact us at basementbakehouse@gmail.com. If you're not satisfied, you can also lodge a complaint with the Information Commissioner's Office (ICO) in the UK.
6. Updates
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.